Winbook is committed to protecting the privacy and security of every member's personal information. This policy transparently explains how we collect, use, and safeguard your data in accordance with Malaysian law.
Key Summary: winbook does not sell, rent, or share your personal data with third parties for marketing purposes without your consent. All data is processed in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international security standards.
winbook ("us", "our platform") understands that privacy is more than just a word – it is a fundamental right of every digital user today. This Privacy Policy explains in detail how we handle your personal information when you register, log in, and use our online betting platform at winbook.pro.
This policy applies to all registered members, users browsing our website, Winbook mobile app users, and anyone interacting with our platform in any capacity. By using Winbook's services, you agree to the data collection and usage practices described herein.
Winbook fully complies with Personal Data Protection Act 2010 (PDPA) Malaysia. We also adhere to international data protection principles to ensure your information is handled in the most responsible and secure manner.
Winbook only collects data that is strictly necessary to provide a safe, efficient, and legally compliant service. The following are the categories of data we collect:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | KYC verification & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications & customer support |
| Financial Data | Bank name, account number (partial), transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, OS | Account security & fraud detection |
| Usage Data | Game records, betting history, usage patterns | Platform improvements & responsible gaming |
| Cookie Data | Language preference, login status, session data | Enhanced user experience |
Note: winbook does not store your full credit/debit card number. All sensitive payment information is processed directly through certified payment gateways that comply with PCI-DSS standards and is not stored in our internal systems.
Every piece of information we collect is used for a specific and legitimate purpose. winbook does not use your data for any purpose other than those stated below:
Winbook will only use your data for marketing or promotional purposes if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.
Winbook does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we need to share your information with the following parties:
All third parties we work with are required to maintain data protection standards equivalent to our Privacy Policy. They are not permitted to use your data for their own purposes beyond providing services requested by winbook.
Winbook invests seriously in cybersecurity infrastructure to ensure your data is always protected. The technical and organizational security measures we implement include:
While we take all reasonable precautions, no digital security system can be guaranteed 100% safe. In the event of any material data breach, we will notify affected members and the relevant authorities within the timeframe required by law.
The winbook website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The types of cookies we use are:
You may manage or disable cookies through your web browser settings at any time. However, please note that disabling essential cookies may affect the functionality of the Winbook platform and your overall gaming experience.
Winbook does not use third-party cookies for targeted advertising or to track your activity on other websites. Our tracking is limited to activity within the winbook platform only.
Under Malaysia's PDPA 2010, you have certain rights regarding the personal data we hold. Winbook respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or outdated data via your account settings or our support team.
You may request deletion of your data, subject to our minimum statutory data retention obligations.
You may object to the processing of your data for specific purposes, such as direct marketing communications.
You may request your data in a machine-readable format for transfer to another service provider.
You may withdraw consent to data processing at any time without affecting any processing that has already taken place.
To exercise any of the above rights, please contact our data protection team via email [email protected] or via our platform's Live Chat. We will process your request within 30 working days from the date the request is received.
Winbook retains your personal data only for as long as necessary for the purposes stated in this policy or as required by Malaysian law. Our general data retention guidelines are as follows:
Once the retention period has ended, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.
Platform winbook is strictly for adult users aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that personal data of a child has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete the data and close the account involved. Parents or guardians who believe their child has registered on our platform without authorization are encouraged to contact us immediately at [email protected].
Winbook reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. Any significant changes will be communicated to members via:
Continued use of the winbook platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. The "Updated" date at the top of this page always reflects the latest version currently in effect.
If you have any questions, concerns, or complaints regarding how winbook handles your personal data, please contact us through the following channels:
You also have the right to lodge a complaint with Department of Personal Data Protection (PDPD) Malaysia if you believe your privacy rights have been violated. For more information about your rights, please also refer to Terms and Conditions and the Responsible Gaming ours.
We don't just comply with the law – we go further to ensure every winbook member feels safe and fully protected.
All our data handling practices are designed and audited to fully comply with Malaysia's Personal Data Protection Act 2010 without compromise.
Your data is protected with 256-bit SSL encryption during transmission and AES-256 encryption at rest – the same standard used by leading banking institutions.
Winbook has never and will never sell, rent, or share your personal data with third-party advertisers or data brokers for any commercial purpose.
You may access, correct, or request deletion of your data at any time. Your account privacy settings are easily managed directly within the platform.
Our AI monitoring system operates 24/7 to detect suspicious activity and protect your account from unauthorized access or intrusion attempts.
Our support team is available to assist you with any privacy and data security enquiries at any time, in Bahasa Melayu.
Winbook ensures that every piece of information you share with us is handled with the highest level of security and confidentiality. Register today and enjoy a safe betting experience.